As an owner of a web store, we know it’s tough to find time for all the things in your business.
Inventory management, client relationships, online marketing, team supervision and your website. eCommerce is probably one of the hardest multidisciplinary businesses to get into. But you chose it because you love working hard. And you love the adrenaline rush that comes with every new order.
We are WooCommerce owners, too, and we know how difficult and time-consuming running an online store could be. We created WooGuru, so we can offer technical WooCommerce support to people like you and us. We know we won’t solve every single
difficulty in your business, but at least we’d help you sleep better at night knowing your WooCommerce website is in the right hands.
No eCommerce entrepreneur should worry about technical issues while there’s a lot else on your plate like product refillment and customer support. With WooGuru, you get a dedicated developer that works on your website and helps you not only with technical support but with knowledge and expert opinion.
“Sales fixes all.”
A big bunch of your time as a small business owner should be allocated to growing your store and getting people to purchase your products.
Every single hour you put in battling technical gremlins is one hour less focused on growing your business. Changing the color of that pop-up might take you just a few minutes, but the amends you do on your store stack-up. At the end of the month, you figure out you’ve spent 20% of your work time on web issues. This is a common pattern that we’ve fallen into as eCommerce owners ourselves.
Our WooCommerce support saves you time for the crucial things that matter. Submitting a support ticket through our system takes only minutes, and you’ll usually receive a response in less than a day.
By having a dedicated support team, you can spend time on testing different marketing channels. Create a growth strategy by outlining all of the mediums you plan to use to promote your store and make sales. Figure out what works best and do more of it, leave the bug fixing to us.
Are your poor product descriptions and unprofessional photography losing you sales?
When you go to a brick-and-mortar shop do you ever buy a product without seeing it? If you want to stay in business, you can’t afford to have bad product photography. Does your eCommerce photography stand out? Is it clear, distraction-free and brand consistent or low quality and blurry?
Product photography is a crucial part of the client purchase decision process. Spend some time creating good quality photos or invest in a professional freelance photographer to do this for you.
Our WooCommerce support service will ensure that your images are laid out perfectly in your design, and no the are no problems with them. Image cropping problems and unwanted skewing are common issues in WooCommerce.
A lot of our customers have great photo content but struggle with the unfair technology restrictions of the CMS or other image-related bugs. At WooGuru, we take care of these for you right away.
Long and persuasive product descriptions will go a long way in helping you grow your store and increase conversion rates.
Not only that, but they will improve your search engine rankings so more targeted audience find your products.
One thing we always advise our customers is to invest time and money in great content, instead of development and design services. Our experience has shown that content always yields higher returns than design and development.
As a small business owner With WooGuru support service, you can save the hefty agency fees and invest that money in great content and in-depth product descriptions instead.
Moreover, by avoiding the time that you currently spend on fixing annoying issues on your website you’ll finally have the opportunity to work on your company blog again and keep up with it.
The art of talking to people is an art every small business owner should master. How much time do you currently have to educate, supervise and communicate with your team?
Whether you have to teach your new college intern on how to handle in-store sales or speak with your marketing team person, communication in your team is crucial.
Unfortunately the more people work on your business, the harder communication gets.
Let’s say you work with a web design agency on your new web design, and with another web development team that handles the coding. How many people do you need to contact to get even the smallest changes approved and finished? A project manager, an accountant, the designer himself… maybe even more.
As an eCommerce owner it is necessary to get things done quickly, have a streamlined communication process and a lot of flexibility. With our WooCommerce help and support service, you’ll only need to talk to 1 person that is exclusively dedicated to your store. No committees or other middlemen to hinder the communication.
By alleviating the communication drawbacks of the big teams, with WooGuru you’ll finally have more resources to strengthen the communication of your in-house team, and invest time in educating your team members.
Let us ask you something. Which of these is more important: your website or your customers?
Yes, that’s what we thought, too. If you’re spending too much time on your site, and not having enough for your customers, you might end up with no clients. Or your sales might go down because you lack the required customer knowledge to keep up with people’s needs.
Focus on your client. Do customer development by analyzing their behavioral patterns. Ask them questions. Install a live chat plugin with an automatic trigger (we can do that for you), and collect customer data.
Outsource the technical website work to our WooCommerce support service, so you focus on what really matters – people, not websites and technologies.
